Privacy Policy

Effective Date: June 19, 2026

Tidespan Softworks LTD. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains the types of information we process, how we use it, and your rights regarding that information under applicable laws, including the GDPR and Canadian privacy legislation (PIPEDA).

Scope of This Policy

This privacy policy governs the information collected through Tidespan Softworks LTD.'s homepage, provided at but not limited to www.tidespan.com/*. It does not apply to any third-party services we use or link to, such as but not limited to Invoice Ninja, payment processors, or external portals. We do not control and are not responsible for their independent privacy practices. Please review their respective policies before providing personal information.

Information We Process

• Automated Telemetry & Network Data: When you visit our website, our hosting infrastructure and content delivery network (Cloudflare) temporarily capture standard technical data, including your IP address, browser user-agent, and request timestamps.
  
  Anonymization & Retention: To respect your privacy, raw full IP addresses are processed temporarily for security analysis. Long-term metrics are aggregated and anonymized into geographic regional data and Autonomous System Numbers (ASN). This long-term data cannot be used to identify you individually. Raw server logs are held within our pipeline only as long as necessary for immediate operational security.
• Contact Information: Name, email, and phone number you voluntarily provide when contacting us. This information is used solely to respond to your inquiries or provide requested services. We retain this information only for as long as necessary to fulfill your request or legal operational obligations.
• Payment Information: If you make a payment, your information is processed directly by third-party payment systems. We do not store financial or credit card information on our systems.

Legal Basis for Processing

We process automated network data based on our legitimate interest and reasonable purpose to protect our website against malicious activity (such as spam, DDoS attacks, and bots), troubleshoot technical errors, and optimize site compatibility and performance.

Disclaimers & Third-Party Processors

We route website traffic through Cloudflare to maximize security and site optimization. Technical network data is processed by Cloudflare in alignment with international data compliance standards.

We are not responsible for any payment processing errors or fraud that may occur when using third-party payment systems. Users are responsible for following the instructions provided on invoices or through authorized payment channels.

How We Use Your Information

• To respond to inquiries and provide requested services
• To monitor, maintain, and improve website performance, compatibility, and infrastructure security
• To process payments via authorized processors, if applicable

Sharing Your Information

• We do not sell, rent, or trade your personal information to third parties for marketing or any other commercial reasons.
• Information may be disclosed if strictly required by law, regulation, or legal process.

Cookies and Tracking

Our website does not use tracking, advertising, or marketing cookies. Our performance and security partners (such as Cloudflare) may deploy strictly necessary cookies or tokens completely optimized for bot-detection and security purposes. These do not harvest personal behavioral profile information.

Your Rights

Depending on your jurisdiction (such as the UK, EU, or Canada), you may have the right to:

• Opt out of communications from us at any time
• Request access to, correction of, or deletion of your personal information

Because our analytics dashboard utilizes fully aggregated, non-personalized ASN and regional metrics, we cannot query or delete past analytical trends as they do not constitute personal data.

Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely impenetrable. We cannot guarantee the absolute security of data transmission over the internet. For more detailed information about our security measures, please see our security statement.

Limitation of Liability

To the maximum extent permitted by law, Tidespan Softworks LTD. shall not be liable for any damages, losses, or costs arising from:

• Unauthorized access to or alteration of personal data due to factors outside our reasonable control
• Technical failures, third-party network database breaches, or infrastructure incidents beyond our control
• Any indirect, incidental, or consequential damages resulting from the use of our website or services

Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. When updates occur, we will revise the "Effective Date" at the top of this policy. We encourage users to check this page periodically to stay informed.

Contact Information

For questions regarding this Privacy Policy, or to exercise your data rights, please contact us at: it@tidespan.com